1. Whether the shoes in site are authentic or not?
As you know, the authentic Christian Louboutin Shoes can only be purchased from authorized dealers. Our shoes are Grade AAA+ Replicas, 99.9% the same as the original ones.We copy every design and detail exactly from the originals, but they are not sold or represented as originals. They are for novelty purpose only. We guarantee that they are 100% brand new. They look and smell just like the real ones. You could hardly tell them apart.
In 10 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and exchanged.

2. What are the return ,exchange, refund policies?
If you are not satisfied with the Louboutin shoes, please take a picture of the items first,then send us an email to confirm in 7 days.You can return the items to us and we will make an exchange after its passing an offical inspection.
Of course,we will not accept returns and/or exchanges if there is enough evidence to prove the shoes have been worn outdoors.
We also guarantee that our shoes will not be seized by customs. If your item seized by the customs officer, we will send you another pair of shoes or refund your money.
Refunds are issued in the same form in which the original payment was made and may take up to 7 working days after the receiving the goods.Besides, if there is nothing wrong with the quality and the size of our products we have sent to you,then you will be charged of shipping fees for us to resend a new pair.Or if you want a refund,we will deduct the shipping fee from your payment.

3. About cancel the order and refund?
If you want to cancel your order and refund, If the louboutinbox shoes have not been dispatched,we will refund all your money to your account.And the money may come into your account in about a week’s time just because of the normal process of the bank.And the bank may dedcut a little handling fee for the money transfer or currency exchange.

4. The suggestions to choose the size?
If you want to choose the middle size of two,for example, Euro36.5,we suggest you go to the next integral size of Euro37.
Moreover,the Christian Louboutin shoes on sale at our website run a little small.So we suggest you choose a little larger size,that might be better.

5. Are all products showed on the website?
We have not displayed all products on this website now.If you are expecting other styles which are not shown here,please send us the pictures or link of the products which one you are interested in asap,and we will do our utmost to meet your requirements !
Email:louboutinboxshoes@gmail.com

6. What do you need to sign for receiving the package?
You need to show your identity card to the postman when they send your item to your house.The express company will call you if your address has changed.

7. Are the pictures true or false?
All of the pictures are definitely taken by ourselves.There might be a little color difference for a few pictures,just because of the light when taking the photos.Please check them clearly before take the item into your cart. If you are not sure,please send us an email for a confirmation.

8. How long does it take for delivery?
Generally, you may receive the item in 7-12 days after you paid for your orders,which are free shipping to any countries in the world.

9. How to track your item?
We will send you your tracking number in 24-36 hours after we receive your payment .You may check your item on the checking web: http://www.ems.com.cn/english-main.jsp

10. How to contact us?
Buylouboutin.com is dedicated to Customer service. To serve our customers efficiently,our friendly and responsible operators can be contacted in different ways.
Email:louboutinboxshoes@gmail.com
 Our hours of operation are from Monday through Saturday.

11. How to register and pay for your items?
(1) You can login our website to purchase on line.Click the “register” button, and then you will go into the “create an account page”.
(2) Fill out some necessary informaton, such as: name, address, city, zip code,telephone, and the state,etc. After you finish the filling,click the “submit” button to fulfill the registeration.
(3) Click the “continue” button and you will go back the homepage.Select the products you like and press the “Add to cart” button to go to the buying information page.
(4) Press the “go to checkout” bar and edit shipping address and choice of transport mode (Best way EMS, Free shipping)
(5) Key in the coupon code and select the payment method.
(6) Click “continue checkout” to confrim the order. The Web page will link to the “credit card company and the payment” page and you can accomlish the purchase here by selecting the payment method.

12. Patment methods:
You may pay via Paypal, West Union or the credit card (Visa & Master). If you pay via Western Union,we will provide a 10%-20% discount for you.Pls give us your MTCN number,the total payment amount,your full name,currency and your country,we will send your item as soon as we accept them.

13. Is it safe to pay via credit card ?
The payment conforms to the same principles with paypal. We do not know anything about your card information(when you pay for the shoes,you have logged into the page of the bank),so if there are any problems about the payment, you should contact with your credit card company to learn what has happened.
When you log into the payment page, please note carefully that if the website of that page like this https://..... (if there is a “S” after "http")

The “S” is the sign to show that if the online shop has been verified by the International Internet Security. So when you fill in the credit card information, please pay attention to the“S”. Only the website verified, has the sign “S”. So you could set your heart at rest to shop louboutin shoes at our website.

14. What does "95epay" stand for ?
95epay is a secure and believeable payment channels of credit card online.use the payment platform 95epay online payment is through banks operate payment gateway, using the internationally popular way encrypted SSL or SET. Security is responsible by the bank, and is fully guaranteed, 95epay does not collect the user’s credit card information. When users need to fill out credit card information, it actually has reached the bank’s payment gateway. Therefore, users do not have to worry about your credit card information will be leaked in the payment platform.we’re involved in the legal and financial responsibility.

15. The reason for unsuccessfull payment:
Guests paied for it but declined (pay application is rejected),it may be the reason as follows:
1. Guests are not correctly fill out the payment information
2. The Issuing bank does not support online shopping
3. The credit card balance is too less
4. The Guests have bad payment records,and did not pass the 95epay or west union filtration(dishonor,false buy etc.)